Privacy Policy
Our company, syn Sophia, Inc. (hereinafter referred to as “the Company”) prioritizes the protection of your personal information during the use of our websites, games, and other online services (hereinafter referred to as the “Services”) and during customer interactions. This Privacy Policy explains our policies on the collection, use, management, and protection of your personal information
The Company will take appropriate measures based on laws and guidelines related to the protection of personal information (hereinafter referred to as the “Laws and Guidelines”). We may update this Privacy Policy as necessary and will send notifications either directly or via announcements on the Services. We recommend that you review this policy periodically to stay informed.
Article 1 (Acquisition of Personal Information)
The Company may possibly collect the following information from you:
- Basic contact information; such as name, home address, phone number, and email address
- Game-related information; such as usage data, account ID, and purchase history
- Information provided during inquiries (e.g., bug reports or support history)
- Other information necessary for providing services
Article 2 (Purpose of Using Personal Information)
The personal information collected will only be used for the following purposes:
- Responding to customer inquiries
- Investigating and fixing game bugs or issues
- Providing important notifications or information to customers
- Analyzing and improving service quality
- Complying with legal or regulatory obligations
- Communication related to various campaigns or promotions
Article 3 (Provision of Personal Information to Third Parties)
The Company will not provide your personal information to third parties with the following exceptions:
- With the customer’s consent
- When required by law
- When necessary to protect the life, physical well-being, or assets of the customer, and consent cannot be readily obtained
- When especially necessary for public welfare or sound upbringing of children, and consent cannot be readily obtained
- When cooperation with a government agency or local public body is necessary to perform legally specified duties, and obtaining consent could impede those duties
- When providing necessary information to subcontractors within the scope of outsourced tasks (e.g., data processing or support tasks)
- When the business is transferred due to merger, business transfer, or other reasons, or during pre-negotiation investigations, necessary information is provided to the successor company
Article 4 (Security Measures for Personal Information)
The Company will strictly manage your personal information and take necessary and appropriate measures, including the following, to prevent unauthorized access, loss, alteration, or data breaches:
- Restricting access to personal information to the minimum necessary and handling it only within the scope required for operations
- Implementing appropriate technical measures, such as data encryption and firewall installation
- Conducting regular security audits and promptly addressing any necessary improvements
Article 5 (Retention Period of Personal Information)
The Company will retain personal information for the necessary period to fulfill its intended use and will delete or dispose of it without delay when no longer needed. However, information required to be retained by law for a specific period will be managed in accordance with the law.
Article 6 (Use of Cookies)
The Company may use cookies or similar technologies to enhance its websites and game services. Information collected through cookies cannot identify individuals and will only be used to analyze user service usage and service improvement. Users can refuse the use of cookies through browser settings, but parts of the services may be rendered unavailable as a result.
Article 7 (Disclosure, Correction, and Deletion of Personal Information)
Customers may request disclosure of their personal information held by the Company. Additionally, under certain conditions, customers may request corrections, additions, or deletions of their personal information. To make such requests, please contact the inquiry desk below. After verification procedures, personnel will respond within a set time frame.
Article 8 (Personal Information of Minors)
When obtaining personal information from minors under the age of 16, the Company requires parental consent before such information is provided. If it is discovered that personal information was provided without proper parental consent, such information will be promptly deleted.
Article 9 (Changes to the Privacy Policy)
The Company may revise the Privacy Policy to comply with amendments to Laws or for business needs, provided such revisions do not violate laws or guidelines. The revised Privacy Policy will take effect when published on the Company’s website.
Article 10 (Contact Information)
For inquiries regarding personal information, please contact Customer Support below.